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Terms and Conditions

 

TERMS & CONDITIONS — Sky Everest Perfumes

Last updated: 22-11-2025


1. General Information

This website is operated by Sky Everest Perfumes. By accessing or purchasing from this website, you agree to these Terms & Conditions. If you do not agree, you should discontinue using the website immediately.

We reserve the right to update, change, or replace any part of these Terms at any time. Your continued use of the site constitutes acceptance of any changes.


2. Products & Authenticity

  • All products sold on this website are 100% authentic, new, unused, and sourced directly from verified suppliers and manufacturers.

  • Product images on the website are for illustration. Packaging and presentation may vary depending on batch or supplier updates.

  • Product descriptions, notes, longevity, and performance may vary from person to person due to natural skin chemistry and environmental conditions.


3. Pricing & Payments

  • All prices are displayed in AED unless otherwise stated.

  • Sky Everest reserves the right to modify prices without prior notice.

  • Payments are processed securely using approved third-party payment gateways (Stripe / Tabby / Tamara / Card / Cash on Delivery depending on availability).

  • Discounts, offers, and promotions are subject to expiration and usage limits.


4. Orders & Availability

  • All orders are subject to product availability.

  • If a product becomes unavailable after placing an order, we will contact you to arrange an alternative, refund, or store credit.

  • We reserve the right to refuse or cancel orders in cases of suspected fraud, payment failure, or incorrect pricing.


5. Shipping & Delivery

UAE Deliveries

  • Standard delivery: 24–48 hours.

  • Delivery times may vary depending on location, weekends, and public holidays.

  • Free delivery may be offered depending on order value or promotional terms.

GCC Deliveries

  • Delivery time: 3–7 business days depending on courier and destination.

  • Customs duties, VAT, or import taxes (if applicable) are the buyer’s responsibility.

Shipping Delays

Sky Everest Perfumes is not responsible for delays caused by:

  • Courier issues

  • Weather conditions

  • Customs clearance

  • Incorrect delivery details provided by the customer


6. Returns, Exchanges & Refunds

Due to the nature of fragrance products and hygiene regulations:

We do NOT accept returns or exchanges for:

  • Opened, unsealed, or used products

  • Products damaged due to misuse

  • Perfumes with “performance dissatisfaction” (sillage, longevity, projection are subjective)

We accept returns ONLY if:

  • The wrong item was delivered

  • The product arrived damaged / leaking

  • The product is defective or faulty

In such cases, the customer must:

  • Contact us within 24 hours of delivery

  • Provide a clear unboxing video showing the issue

  • Provide photos of the product and packaging

If approved, we will arrange replacement, store credit, or refund.


7. Cancellations

  • Orders can be cancelled within 1 hour of placing the order.

  • Once an order is processed or shipped, cancellation is not possible.

  • In case of payment disputes, Sky Everest reserves the right to refuse future orders.


8. Intellectual Property

All website content — including logos, images, product descriptions, branding, layout, design — is the property of Sky Everest Perfumes and cannot be reproduced, copied, or used without written consent.


9. Limitation of Liability

Sky Everest Perfumes is not liable for:

  • Allergic reactions or skin sensitivities (customer must check ingredients before use)

  • Performance variations due to environment, body chemistry, or storage conditions

  • Losses resulting from delays, courier issues, or indirect damages

We provide no guarantees regarding fragrance performance, as this varies per individual.


10. Privacy & Data Protection

By purchasing from our website, you agree that we may collect, store, and process your data for order processing, analytics, and marketing communications.
We do not sell or share customer data with external entities unrelated to the business.

(If you want a dedicated Privacy Policy page, I can generate it.)


11. Fraud & Misuse

We reserve the right to block, cancel, or blacklist customers involved in:

  • Fake orders

  • Abusive behavior

  • Chargeback fraud

  • Misuse of discount codes


12. Governing Law

These Terms are governed by the laws of:
United Arab Emirates (UAE)
Any disputes will be resolved under UAE jurisdiction.


 

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